Refund & Cancellation

At MF Eye Clinic, we strive to provide the highest medical standard in custom optical solutions. Because our color blind glasses and contact lenses are custom-manufactured based on specific diagnostic results and prescriptions, we adhere to a strict policy regarding refunds and cancellations. By scheduling a consultation or placing an order, you agree to the terms outlined below.

1. Cancellation Policy

A. Product Orders:

• No Power Lenses: Orders for non-prescription color blind glasses or contact lenses will not be cancelled because as we receive the order, we immediately begin the process of fitting the glass into the frame.
• Custom Prescription Lenses (Single Vision/Progressive): Due to the highly customized nature of medical prescriptions, manufacturing begins within hours of order verification. Therefore, orders for Single Vision or Progressive lenses cannot be cancelled once placed.

B. Video Consultations:

• We require a minimum of 24 hours' notice to cancel or reschedule a video consultation.
• Cancellations made less than 24 hours before the appointment time will be subject to a cancellation fee of 50% of the consultation cost.
• No-shows will not be refunded.

2. Refund & Return Policy (Custom Products)

Because MF Eye Clinic’s optical products are specialized medical devices custom-made for your unique vision profile (both prescription and color vision deficiency type), we cannot offer standard refunds or exchanges.

• Custom-Manufactured Goods: Strictly Non-Refundable. We do not offer refunds or accept returns on any Single Vision or Progressive Color Blind Glasses or Contact Lenses. These lenses are unique to your eyes and cannot be restocked or resold.

3. Defective, Damaged, or Incorrect Goods

Your vision and satisfaction are vital. We rigorously quality-check every custom filter before it leaves our Surat clinic. However, if an issue occurs:

• Process for Reporting: You must report any manufacturing defect, physical damage during shipping, or receiving the incorrect product within 24 hours of delivery.
• Requirement: You must email mfeyeclinic@gmail.com with your order number and clear photos/videos showing the defect or damage. For shipping damage, we strongly recommend recording an unboxing video upon receiving the package.
• Resolution: If MF Eye Clinic verifies that the product is defective due to manufacturing or has been damaged in transit, we will manufacture and ship a replacement at no cost to you. Refund requests for defective custom goods are not accepted; only exact replacements are provided.

4. Wrong Prescription Uploaded

As stated in our Terms of Service, we manufacture prescription lenses *exactly* based on the prescription uploaded by the customer. MF Eye Clinic is not liable for non-adaptation or blurred vision resulting from an incorrect, outdated, or poorly photographed prescription provided by the customer. No refunds or free remakes will be provided in such cases.

5. Contact Us

If you have any questions regarding your order status, rescheduling a consultation, or reporting a defect, please reach out to our clinical desk in Surat:

• Phone: +91 72840 38474
• Email: mfeyeclinic@gmail.com