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Data Security

Privacy Policy

Last Updated: July 2026

Welcome to MF Eye Clinic. We are deeply committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, take our online diagnostic tests, or purchase our specialized ophthalmic products.

1. Information We Collect

To provide you with custom clinical solutions, we collect specific types of information:

  • Personal Identification Data: Full name, phone number, email address, and complete delivery address provided during checkout or consultation booking.
  • Medical Data: Results and scores from our online Color Vision Diagnostic Test, as well as digital copies (images/PDFs) of your eye prescriptions uploaded for Single Vision or Progressive lens orders.
  • Device & Usage Data: Standard analytics data, such as your IP address, browser type, device information, and interaction with our website to help us improve user experience.

2. How We Use Your Information

The information we collect is strictly utilized for clinical and operational purposes, including:

  • Manufacturing custom X-Chrome tinted lenses (glasses and contact lenses) exactly tailored to your uploaded prescription and color vision deficiency type.
  • Scheduling and conducting secure video consultations with our Optometrist.
  • Fulfilling orders, processing shipping, and providing customer support.
  • Communicating vital information regarding your treatment, order status, or clinical updates.

3. Secure Payment Processing

We take your financial security seriously. MF Eye Clinic does not collect, process, or store your credit card, debit card, or banking details on our servers.

All transactions are securely handled through our third-party payment gateway partner, Razorpay. Razorpay adheres to strict industry security standards (PCI DSS compliance) to ensure your payment information is fully encrypted and protected during checkout.

4. Data Sharing and Third Parties

Your medical data and prescriptions are strictly confidential. We do not sell, rent, or trade your personal information. We only share necessary data with trusted third parties to facilitate our services:

  • Logistics Partners: Your name, phone number, and delivery address are shared with our courier services to deliver your products safely.
  • Payment Processors: Necessary transaction details are shared securely with Razorpay to process payments.
  • Legal Compliance: We may disclose information if required by law, legal process, or clinical regulatory authorities in India.

5. Data Security

We implement robust, industry-standard security measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction. Prescription uploads and diagnostic results are securely routed and accessed only by our clinical team at MF Eye Clinic, Surat, for the purpose of lens manufacturing and consultation.

6. Your Privacy Rights

You have the right to request access to the personal data we hold about you. If you wish to update your contact information, request the deletion of your uploaded prescriptions post-delivery, or have any questions regarding how we handle your data, please contact our clinical desk.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us directly:

  • Clinic Address: MF Eye Clinic, Vaibhav Complex, Bhatar Road, Surat, Gujarat
  • Phone: +91 72840 38474
  • Email: mfeyeclinic@gmail.com